November 1, 2023

CCI Cape Town, Winner in Three Categories

Cape Town, South Africa – October 28, 2023 – CCI recently achieved remarkable recognition at the prestigious Cape BPO Awards!

What sets this accomplishment apart is that CCI emerged with the highest number of shortlisted candidates out of a total of 19 official award categories. CCI South Africa displayed its expertise by securing an impressive 9 finalists across 8 diverse award categories and ultimately winning 3 top tier categories. CCI proudly secured two individual awards, the Top BPO Workforce Planning Professional & Top BPO Collections Professional.

In addition to these individual awards, CCI was honoured with a distinguished company award for Top Offshore Campaign.

The Cape BPO Awards, renowned for their rigorous evaluation process, meticulously assess each nominee through a face-to-face comprehensive interviewing & auditing procedure. This process takes into account a multitude of critical factors, including:

  • Key Performance Indicators (KPIs): Assessing the impact of CCI’s operations.
  • Supported Channels: Examining the array of channels CCI manages.
  • Geographic Origin of Campaigns: Analysing the countries and markets from which campaigns originate.
  • Campaign Scale and Size: Measuring the magnitude of CCI’s campaigns.
  • Sectors and Services: Evaluating the diverse range of services provided.
  • Tangible Benefits Delivered: Highlighting the value CCI brings to its clients.
  • Commitment to ESG (Environmental, Social, and Governance) Requirements: Recognizing CCI’s dedication to sustainability.
  • Campaign Duration: Assessing the longevity and impact of campaigns


The night of the awards was a momentous occasion, celebrated in the company of CCI’s dedicated team members and CareerBox Team members.

Hinesh Patel, the Managing Executive of Cape Town Operations, remarked, “This success culminated in a memorable night shared with our dedicated team members and CareerBox Cape Town. Ultimately, it signifies a resounding triumph for CCI and further solidifies our prominent standing in the BPO industry.”

CCI would like to express its sincere appreciation to all our dedicated team members whose hard work and commitment were instrumental in achieving these remarkable milestones.


The CCI group of companies is one of the top providers of customer management services in Africa, supporting domestic and international clients. Headquartered in the UAE, the group comprises of companies across the African continent servicing brands from the United Kingdom, United States, Australia, New Zealand, South Africa, Kenya, and others.


CapeBPO is the City of Cape Town and Western Cape Government’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town and the Western Cape, South Africa.


Yasmeen Al Mahal
Head of Global Communications