Get To Know Call Insight

Call insight is an independent standalone business, developed to support any organization that uses contact centers to manage their customer relationships. CCI leverages Call Insights QA & compliance for their client partners.

WHY CHOOSE US

Call Insight correlates 6 components to a successful monitoring program:

1

Measure The Right Factors Aligned To Customer Experience

2

Distribution Of Monitoring

3

Accuracy Of Monitoring

4

Usable Outputs To Facilitate Effective Coaching And Fair Reward And Recognition

5

Volume Of Monitoring

6

Deliver Usable Customer Intelligence

Call Insight prides itself on its ability to evolve and seamlessly adapt technology developments into existing quality monitoring programs. Our experience in the AI environment and application of speech analytics and AI Bot training into our models provides usable business insights. Our insights enabled solutions then allow you to confidently reshape business processes to respond to your dynamic business environment.

98%

ACCURACY SCORE

50,000+

INTERNAL ACCURACY CHECKS

100+

CAMPAIGNS SUPPORTED

700,000+

ASSESSMENTS

300

EMPLOYED SPECIALISTS

98%

ACCURACY SCORE

50,000+

INTERNAL ACCURACY CHECKS

100+

CAMPAIGNS SUPPORTED

700,000+

ASSESSMENTS

300

EMPLOYED SPECIALISTS

TOOLS & TECHNIQUES

Monument Builder

Monitor Mentions In Real Time

Reports & Data

Immediate Access to Actionable Insights

Voice Analytics

Speech To Text

Program team

Dedicated Personnel Deployed

Quality Automation

Select The Parameter & Autoscore Calls

Agent Coaching

Through Real Time Insights

QA Audit

Independent Audit Carried Out By Objective Third Party

Continuous Improvement

CCI Insights And Framework