Call Insight correlates 6 components to a successful monitoring program:
ACCURACY SCORE
INTERNAL ACCURACY CHECKS
CAMPAIGNS SUPPORTED
ASSESSMENTS
EMPLOYED SPECIALISTS
ACCURACY SCORE
INTERNAL ACCURACY CHECKS
CAMPAIGNS SUPPORTED
ASSESSMENTS
EMPLOYED SPECIALISTS
Monitor Mentions In Real Time
Immediate Access to Actionable Insights
Speech To Text
Dedicated Personnel Deployed
Select The Parameter & Autoscore Calls
Through Real Time Insights
Independent Audit Carried Out By Objective Third Party
CCI Insights And Framework